FREQUENTLY ASKED QUESTIONS

PLEASE EXPLAIN YOUR ACTIVITIES ON OFFER?

BEGINNER LESSON for those that have never SUP before or only a few times, or an IMPROVERS LESSON for those that are self-taught, and have SUP several times. Learn correct standing, paddling and turning techniques and important safety aspects of SUP. Advise your level of SUP (Stand Up Paddle Boarding) experience on your login form. All sessions are WEATHER DEPENDENT for safety purposes, should a session be cancelled you may be notified a few hours prior.

A GROUP BOOKING is for private groups. A minimum of 6 people and a maximum of 12 people. Consists of a 10-minute lesson & safety briefing onshore, followed by a 1-hour fun paddle on the water. Games and activities can be included depending on what the group requires. $40.00 per person. (School/Community group lessons available Monday to Wednesday – $28 per person (min 8x/max12).  

A PRIVATE LESSON is where you can request your preferred time and date, which best suits your exclusive group or couple. You will be the only students, which means you will get one on one attention from the instructor/s. Weather dependent & flexibility is required with available times. Duration 1hr, 10mins. Minimum 2x – $65.00 per person / over 6x – $40.00 per person (Private Group).  

CLUB BOARD HIREPaddle Boarding, Hawkes Bay hire quality boards & equipment to SUP CLUB members @$20 per hour. Hire times are usually in the morning during scheduled lessons. Members will be required to sign a fully disclosed waiver and adhere to hire terms & conditions. (note: anyone who has a lesson with pbhb can become a SUP CLUB member as part of the lesson fee).

HOW DO I BOOK A SESSION?

Beginner & Improver lessons can be booked via the bookings calendar. All other sessions/hires can be booked via email to info@pbhb.co.nz. Email your preferred date and time and we will try to accommodate as best we can. It is a good idea to look at the bookings calendar to check availability. Mornings are best due to wind.

HOW DO I PAY?

Full payment is required to confirm your session. Payment can be paid via Bank Transfer –  ANZ 06 0738 0190701 00 (Ref your full name & session date or invoice number).  Invoices can be emailed for group or private bookings. Note – credit card payments via PayPal or onsite eftpos may incur a 3.5% fee.

WHERE DO WE MEET (see your email confirmation for location)

Our meeting points are either the Napier Sailing Club Reserve on Pandora Road (normally on weekdays). Just before the Westshore bridge – Harbour side (not Pandora pond side). Please DO NOT park on Pandora Road as per map below.

How to find Napier Sailing Club reserve on Pandora Pond_LI

OR

Meeanee Quay Reserve (normally on weekends). We RECOMMEND that you Google 5 Meeanee Quay, Westshore to find us, the reserve is opposite this house. 

How to find MEEANEE QUAY RESERVE opposite 5 Meeanee Quay a_LI

WHAT ARE THE AGE RESTRICTIONS?

We are advised by ISA (International Surfing Association), that it is NOT advisable to offer lessons to 7 years and under, unless part of a supervised school group. We offer lessons to 8yrs and older. All 8 -17-year-old participants require an accompanied adult either as a participant or onshore, and have their consent signed by a legal guardian. Private sessions can be arranged for couples with small children over 5yrs.

WHAT DO I WEAR?

It depends on the weather.  If it’s a hot sunny day, then togs & casual gym clothes are fine (NO DENIM). As it is a form of exercise, you may get warm quickly. If it’s a cold day, we suggest you wear merino tops & a jacket, but with the ability to strip layers off if required. Full wetsuits can be very restrictive but okay to wear. View the photo gallery to see what others have worn during summer and winter. 

DO YOU HAVE CLOTHING AVAILABLE TO HIRE OR BORROW?

Yes, we have rash shirts and wetsuit tops available for anyone to borrow or purchase, all branded with our SUP Logo.  We also provide windproof jackets to participants if needed.

WHAT ELSE SHOULD I BRING?

It is advisable to bring a bottle of water, towel, sunscreen, sun hat, medication (i.e. inhaler etc.), change of clothes and sandals for around the water’s edge.

WILL I GET WET?

You may only get your feet wet. Most people establish their balance quickly.  Having the correct sized board makes a huge difference in whether you will take a dip or not.  This is why we ask you what your weight and height are. There are never any guarantees though, but we do assure you, you’ll have lots of fun. Bring a change of clothes, just in case.  

DO I NEED TO BE FIT TO DO THIS SPORT?

You do need a small degree of fitness to enjoy this sport, as well as an ability to get up and down from a kneeling position. However, if this is not achievable, you can still enjoy the whole experience sitting on your bottom.

WHAT DOES WEATHER DEPENDENT MEAN?

Weather Dependent means that all sessions will only go ahead if the weather is suitable. It is more enjoyable and safe to learn how to Paddle Board with minimal to no wind.  It will also depend on the current and swell, as calm waters are better conditions for learning how to paddle board, these two factors will be taken into consideration when deciding if a session will go ahead or not.

WHAT HAPPENS IF A SESSION IS CANCELLED?

Each participant will also receive a text or phone call the night before if the session is looking likely to be cancelled.  Be prepared that cancellations can also be made an hour before the session. SAFETY is our priority. Unfortunately, WIND and SWELL are not our friends when it comes to learning how to paddle board.

DO I GET A REFUND IF IT IS CANCELLED DUE TO WEATHER?

Absolutely, you will get a full refund if it is OUR decision to cancel due to unsafe conditions. Alternatively, we can give you a credit, which you can use for an alternative day.

DO I GET A REFUND IF I CANCEL?

If you cancel 15 hours before your scheduled session, then you will receive a full refund – less a $15 administration fee. If you cancel inside the 15 hours, then no refund is given sorry.

IS PADDLE BOARDING SAFE?

Your safety is our priority. We operate from extremely safe locations that we are familiar with, and safety is always our number one consideration at all times. Each person must wear a foot leash which is attached to their board, this means if you fall in, your board is not far away to grab onto.  As a secondary precaution, you will either wear a safety pfd belt or a life vest in case you get into difficulty.  Also, the instructors will be close by, who have community lifesaving certificates.

IF I WANT TO PURCHASE A BOARD, WHERE CAN I BUY ONE FROM?

We are stockists for RED PADDLE CO & STARBOARD, two world leading brands of paddle boards & accessories. Come and DEMO a board before you buy. Talk to us first, so we can help you buy the correct equipment for your personal needs. 

WHAT IS A DEMO FOR?

A DEMO or TRY BEFORE YOU BUY is an opportunity for you to try out different types of boards before you make a purchase. We have various types of boards you can choose from and purchase. NOTE – Even if you decide to purchase elsewhere, we highly recommend you demo or get some advice from us, as there are a lot of unsafe/non-enjoyable cheap brands on the market, which you may regret buying.

SUP MERCHANDISE – how can I buy a SUP t-shirt as a momentum

You can buy our SUP T-shirts, singlets or hoodies, dry bags, leg ropes, tie downs etc. – online, or onsite before or after any session – everything is available in our mobile SUP car. 

CAN YOU TEACH ME HOW TO SUP SURF and can I BUY A SURF SUP BOARD FROM YOU?

Our mobile school is predominately for SUP on Flat Water.  We are not qualified to teach Surf SUP as this is a different area of expertise. SURF SUP boards are smaller in size than the ones we use for flatwater. 

ONCE I MASTER STANDING UP, CAN I GO OFF ON MY OWN FOR A PADDLE?

NO SORRY!  Mainly due to safety, also because we are bound by adventure activity laws and strict conditions, everyone must stay together as a group at all times during a lesson.

IF I ENJOY SUP AFTER MY SESSION WITH YOU, WHAT OPTIONS DO I HAVE TO CONTINUE?

You can enrol in our Technique Advanced Session to fully fine-tune your skills after a few hires, or you can buy your own board and enjoy SUP in Hawkes Bays’ beautiful locations or anywhere in NZ or the world. Inflatable boards can pack down into a backpack that can fit snugly in the back of your car, you can go anywhere, even overseas with your boards. We’ll teach you important safety aspects to make sure you SUP safely wherever you go.

WHAT IS THE SUP HB CLUB?

The SUP Club is a likeminded group of SUP lovers, that simply love to paddle and enjoy the sport together.  Membership is FREE for anyone that has completed a Beginner or Improver Lesson with Paddle Boarding Hawke’s Bay. 

 Membership benefits include:

  • Summer invitations to group paddles.
  • SUP Club members receive discounts off new boards & 5% off all new paddles (excludes 1pc that need sizing).
  • Board Freedom Hires (@ $20 per hire), an opportunity to demo various boards and paddles.
  • Closed Facebook page to communicate with other members and arrange paddles etc. (note: this is a closed page, you can join once you have completed a lesson for free).
  • SUP safety is encouraged – members are required to wear a foot leash & pfd